WorkSmart Institute Administrative Simplification Tools

 

Administrative Simplification Tools : Adjustments to Payments

Adjustments to Payments

How Health Plans Handle Under Payments and Over Payments

You can CUSTOMIZE YOUR OWN REPORT of How Health Plans Handle Under Payments and Over Payments. First select the questions you'd like to see, and then select up to 4 health plans. If you want more than 4 health plans, run this report again.

Step 1: Select your questions of interest

Select All

 

How will under payments be handled? How does the health plan provide additional payments on previously adjudicated claims (paid) claims?

 

If the health plan identifies the overpayment, can providers choose to adjust the paid amount by requesting either a 'take back' or a 'refund'?

 

Does the health plan have a form for requesting a 'take back' or submitting a 'refund'?

 

What if the Provider identifies the overpayment? Is there a different procedure?

 

Does the health plan send notice or a letter requesting a 'refund'?

 

What steps should be followed if a Provider wants to send a refund check to one of the health plans?

 

How will the health plan handle the voiding and reissue of a check that was never received by a provider? What is the timing of the re-issue once the plan is notified?

 

How will internal adjustments, e.g. transfers of history from one ID to another, be reflected?

 

Step 2: Select health plans (limit four)

First Choice Health Administrators Group Health Premera Blue Cross Regence BlueShield
Aetna Asuris HRSA (Health & Recovery Services Administration) PacifiCare, a UnitedHealthcare Company
UMP Molina Healthcare of Washington

Information not yet available from the following:
na Cigna Healthcare na Columbia United Providers na Community Health Plan of Washington na Kaiser Permanente Northwest
na KPS Healthcare na L&I na One Health Plan of Washington

 

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