In collaboration with Washington state health plans, public payers, hospitals, practices and public policy makers OneHeathPort is working hard in the following areas to help simplify health care administration in Washington state:

Technology services: One of the simplest ways to reduce administrative waste is to stop using paper and get off the telephone. Whenever possible use online services and other electronic systems to transact business with your trading partners and finds answers to the questions you have. OneHealthPort offers several technology services to help you save time by avoiding the telephone.

Single sign on to the health plan web sites that answer questions about eligibility, benefits, claims status and other important issues. If you already have a OneHealthPort digital ID, save this link to the health plan sites. If you don't yet have a OneHealthPort digital ID go to Registration to get one now, it's FREE.


Washington Senate Bill 5346 - In 2009 the Washington state legislature passed SB 5346, a bill to help simplify health care administration. The bill calls on the Office of the Insurance Commissioner (OIC) to appoint a private sector organization to lead implementation of the bill. The OIC has designated the Washington Healthcare Forum and OneHealthPort to serve in this capacity.

REPORTS: Under SSB 5346 the Lead Organization is responsible for making two sets of recommendations to the OIC.

  1. "to protect providers and hospitals from the costs of, and payors from claims for, services to patients who are ineligible for insurance coverage in circumstances where a payor provides eligibility verification based on best information available to the payor at the date of the request" and for
  2. "a set of goals and work plan for the development of medical management protocols, including whether to develop evidence-based medical management practices addressing specific clinical conditions." WorkSMART convened representative stakeholder groups to study these issues and prepare recommendations for the OIC. The recommendations are contained in these two reports:

Retroactive Eligibility

Medical Management Recommendation


Best Practice Recommendations - Local payers and providers are working with OneHealthPort to identify "Best Practice Recommendations" (BPR) in a number of areas. BPRs define a better way to get things done that's pragmatic and works for everyone. Rather than standardize the current work flow, BPRs aim to move the industry toward the Best Practices for working together. Some BPRs are addressed in SB 5346 some are not. However, all BPRs reflect a standard that participating payers and providers are committed to adopt.

Policies and Guidelines - There are some areas where a clearly defined Best Practice is not available or relevant but there is an interest in improving or standardizing work between plans and providers. OneHealthPort hosts a library of policies and guidelines that indicate how plans and providers can work together more efficiently.

Pre-Auth and Admit Notifications - OneHealthPort has worked in collaboration with provider organizations and health plans to develop a set of Best Practice Recommendations for using your browser to simplify the Prospective Review and Admission Notification processes. This table provides a "One-Stop-Shop" of links to a variety of health plans and their references for Prospective Review and Admission Notifications.

Adoption Matrix - OneHealthPort is serving as a lead organization to help implement SB 5346. One of OneHealthPort's responsibilities is to report on the rate of voluntary adoption by health plans and providers. Each payer is asked to indicate whether they are complying with the BPR. The charts on the Adoption Matrix page share the reported level of adoption by various health plans.